Information Quality Guidlines

Information quality is important to us. Here are some of the ways we ensure that you get high quality information when you visit our site:

Providing a "page updated" date on the bottom of every page
Reviewing our pages at least every six months if not more frequently
Providing access to documents using open, industry standard web formats (HTML and XML) and alternative formats (PDFs) that are easy to use
Making online information and services accessible to individuals with disabilities
Measuring customer satisfaction and usability through surveys and usability testing
Organizing content by audience group and by subject based on feedback and other research
Using consistent navigation. Most of our navigational items are in the same place and work the same way on every page
Using the same layout, appearance, and wording for pages that are related
Using basic common content like contact information, organizational information, frequently asked questions, and regulations
Using plain language